Digital Products & Services
Owsap Development provides digital products, technical services, implementation work, and expert installation. Because these items are digital and can be accessed, copied, downloaded, or used immediately, all sales are generally final once access has been delivered, a file has been downloaded, or service work has started.
This policy does not limit any mandatory consumer rights that may apply under your local law.
Faulty Products or Services
If a digital product or service has a fault, I will first attempt to repair, correct, or solve the issue. A fault does not automatically qualify for a refund if the issue can be fixed, recovered, adapted, or resolved for the customer environment.
You may be asked to provide error messages, screenshots, logs, environment details, files, or remote access so the issue can be investigated properly.
Non-Delivery
If you paid for a product or service and did not receive access, delivery, or any agreed work, contact me with your Order ID and proof of payment. After confirmation and verification, a full refund may be issued if access or delivery cannot be provided.
Please report non-delivery within 15 days where possible, and always within any applicable legal period.
Partial Refunds
Partial refunds may be considered if a product, service, or installation cannot be recovered, repaired, completed, or adapted for the customer's required environment after reasonable troubleshooting.
The amount of any partial refund depends on the work already completed, access already provided, and the specific issue preventing completion.
Expert Installation
Expert Installation is a paid service involving time, review, setup, file modification, or remote work. Once installation work has started, refunds are limited. If installation cannot be completed because of an environment-specific problem, I will first attempt to repair or solve the issue.
If the issue cannot be resolved after reasonable effort, a partial refund may be considered depending on the work performed and the reason installation could not be completed.
Refund Requests
To request a refund review, contact me through the Contact section and include:
- Your Order ID.
- Proof of payment.
- A clear explanation of the issue.
- Any relevant screenshots, logs, files, or error messages.
Disputes & Chargebacks
If there is a problem with your purchase, please contact me first so the issue can be reviewed and resolved in good faith. Opening a payment dispute without first attempting to resolve the issue may delay support or account review.
Final Notes
Refunds are not granted simply because a customer changed their mind after receiving access, downloading files, or using a service. Refunds are reviewed only under the conditions described above and where required by applicable law.
This refund policy is a practical website draft and should be reviewed by a qualified legal professional before being treated as final legal advice.